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Customized Interactive Workshops : TLC, Talk Listen Communicate, LLC

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Customized Interactive Workshops

The following may be customized to fit numerous formats such as 1-1.5 hour lunch seminars, half (3-4 hours) or full day (6-8 hours) workshops, extended and more focused (more than one day) group training/workshops. We also deliver presentations, or keynote speeches.

  • Anger management in the workplace
  • Asking questions
  • Business writing
  • Camaraderie
  • Change
  • Coaching for individuals with specific challenges
  • Conflict resolution solution
  • Confrontational behavior
  • Counseling
  • Customer service
  • Developing employees
  • Difficult communications
  • Difficult corrections
  • Diversity/acceptance of differences
  • Don't understand my job
  • Don't understand the culture
  • Email etiquette
  • Gender differences and communication
  • Getting input from the whole team
  • Goal setting
  • Job satisfaction
  • Keeping everyone informed
  • Lack of experience
  • Listening
  • Lunch & Learn
  • Making presentations
  • Memory improvement
  • Meetings
  • Motivation
  • Negotiation
  • Networking
  • Office politics
  • Overworked
  • People who hold data
  • Phone etiquette
  • Poor people skills
  • Poor work attitudes
  • Poor work ethic
  • Presentations
  • Reducing Defensiveness
  • Rumors/gossip
  • Sales
  • Sarcasm
  • Stress
  • Team building
  • Team management
  • Tension
  • Time management
  • Turnover
  • Understanding others

The following outlines some of our standard communication workshops:

1) Treat People the Way They Want to be Treated
People handle crisis differently. People handle life differently. While our belief is that each individual is created with a uniqueness that sets us apart from all others, people have tendencies that can group them together based on their style of communication. The more we know about others and ourselves, the better we are able to handle a crisis. The better we are able to handle life. Using the DISC model (an ongoing study of communication behavior), learn more about yourself and others than you perhaps ever thought possible by understanding common styles of communication.

  • Learn how to motivate others.
  • Accomplish your goals through people.
  • Learn the art of connecting with anyone.
  • Understand more about your own strengths and weaknesses.
  • Learn how to adapt what you want to say according to who you say it to.

2) Leaders Listen
Managers spend 40% of their average working day listening. If you are being paid almost half of your salary to listen, are you being overpaid?

Being a better listener can help you to lead, prevent misunderstandings and meet the needs of your team and customers! Learn your strengths and areas that need improvement through a listening assessment developed by the author of Talk is NOT Cheap! and Speech Language Pathologist, Beverly Inman-Ebel, M.S., CCC-SLP.

  • Determine your listening percentage in both informational and nonverbal listening.
  • Learn to effectively and tactfully postpone listening.
  • Choose the best times to listen.
  • Discover the questions that open people up.
  • Find out which questions confirm understanding.

3) Listening: More Than Words Can Say
Almost 90% of listening is based on voice and body language. That only leaves about 10% on word content. People are more likely to say the "right words" and conceal their real feelings through the hidden messages of nonverbal communication. Learn how to read beyond just someone's words and discover the hidden language of the body and the voice.

  • Decipher the hidden messages in the voice.
  • Discover the physiological meanings behind nonverbal communication.
  • Enhance your own communication by learning what nonverbal signals you give off.
  • Maximize your communication by recognizing the nonverbal signals given off by others.

4) There's a Better Way to Say It
How often have you wanted to say the right thing but it just came out the wrong way? If you are like most, this has happened often. Learn what words to avoid that can increase defensiveness. Also discover how to word your statements, questions, and responses to get the desired results.

  • Find out how to reinforce positive behavior.
  • Maximize what you say by speaking with validation.
  • Learn how to remove assumptions and opinions from your statements.
  • Discover how to give a correction while keeping the other person's feelings intact.

5) Questions That Get Results
Asking the right questions gives you more information enabling you to make better decisions. There are several types of questions. Whether you want to open up a quiet or reluctant communicator, close down a talkative person, or confirm agreement, choose the best question to get you the best results.

  • Learn the 5 ways to make your questions better.
  • Open up those shy or hesitant communicators.
  • Bridge from one topic to another with smoother transitions.
  • Confirm understanding reducing the "ball's in your court" syndrome.

6) Reducing Defensiveness
Defensive people are lousy listeners! By knowing what hot buttons to avoid, you can get information, give corrections and instructions without aggravating you or the other person. By keeping the situation cool, it allows the person to hear what you are saying and increases the likelihood of positive outcomes while keeping egos and emotions in tact.

  • Learn alternatives for words that can cause defensiveness.
  • Increase your credibility by speaking with more information and less opinion.
  • Discover how to handle different types of rejections.
  • Respond to the listener by adapting to their level of emotion or need.

7) Compliments & Corrections
Through this information packed workshop, you will learn how to give better compliments to ensure the desired behavior is repeated. Also telling someone they did something wrong can be difficult to most. Learn how to give corrections leaving both people walking away satisfied.

  • Discover how to separate facts from opinions.
  • Learn the two essential factors of giving compliments that promote positive reinforcement.
  • Remove the uneasiness of giving a correction.
  • Learn how to address issues only once and have the person corrected feeling positively.

8) Meetings That Matter
If you feel like 60% of the time you spend in meetings is wasted, you are not alone. Meetings are one of the most expensive and time - consuming activities in corporate America. Meetings can and should be more effective.

  • Learn how to stay on topic.
  • Make clearer decisions and act on clear objectives.
  • Reach higher levels of agreement and perception.
  • Share responsibility for meeting effectiveness.

9) S.O.S. Success Over Stress
How often do you feel stressed out? If stress affects you, this workshop is for you. Learn about how stress works, what you can do about it when it happens, and how to make yourself more "resistant to stress". Success over stress means that you can enjoy life more and do a better job at work.

  • Learn how stress affects your body and mind.
  • Identify what controls your stress.
  • Handle stress as it happens.
  • Become more resistant to stress.

10) Strategic Negotiations
This powerful workshop is focused on win-win outcomes! When you find your self-negotiating with the same people, it becomes clear that establishing strategic relationships is essential. This training will give you the confidence you need to build negotiating skills with confidence.

  • Consider "the other side" as your partner rather than your opponent.
  • Realize people want different things and find out what it is they want.
  • Advance the process each time and summarize the success.
  • Determine the type of power they posses in the negotiation.
  • Identify "moves" that situational negotiators use and know how to counter those moves.

11) Set Your Own Attitude and Altitude
Learn two practical and effective techniques for how to handle internal and external challenges. Positive communication, efficiency, being an effective leader, all begins with attitude. By knowing how to control your attitude, even when challenged, it enables us to remain in control. By being in control, we are more susceptible to listen more effectively, think clearer, and perform better.

  • Learn customized tools to handle the negative messages we hear and say to ourselves.
  • Discover how to remain focused on the positive even in a challenging situation.
  • Learn how to be what you want to be instead of focusing on what you are afraid of becoming.
  • Understand how the brain works and what to do increase your mental power.

12. Advanced Goal Achievement
Warning! Your life will not turn out the way it is heading today if you take this seminar! This seminar is for people who want to change and accelerate their progress; it is for people to get not just what they need in life, but to get what they really want in their life! This seminar presents the opportunity to go to new levels of personal achievement and adjustment.

  • Get a baseline of where you are within the context of your life.
  • Understand the power of clarity of purpose and harness it today.
  • 12 proven steps in successful goal setting.
  • Learn more about planning, prioritizing, scheduling, and evaluating your progress.

For additional information about our company, please contact us at (423) 622-8255.

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