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Talk Is NOT Cheap!


Saving the High Cost of Misunderstanding at Work and Home


Beverly Inman-Ebel, MA, CCC-SLP

How often has even a small misunderstanding caused a big problem in your relationship with your boss or co-workers, your clients or customers, your friends or family? How helpful would it have been to have your own personal communication coach by your side?

Now, FORTUNE 500 consultant Beverly Inman-Ebel's positive approach shows you how to:

  • Make people feel important by mastering the art of listening.
  • Get people to open up by using six powerful techniques.
  • Eliminate the communication "trouble words" from your conversation.
  • Create your own "public and private attitude plans" to better manage your communication and your environment.
  • Give compliments that change the way people act.
  • Give corrections that leave people feeling stronger and willing to change.
  • Read "body talk" and listen for the "secrets of the voice".
  • Reduce conflict and stress by recognizing and communicating effectively with each of the four primary behavioral styles.

Whether you are a manager, a business owner, a professional, an employee, or a parent, this information-packed new book offers a powerful toolkit to help you communicate more effectively at work and at home -- and live a richer, happier life!

CONTENTS
1. The high cost of Misunderstanding
2. Making Deposits with people

FIRST DEPOSIT: SET YOUR OWN ATTITUDE AND ALTITUDE
3. Getting to Know Your Inner Self
4. Killing the Message, not the messenger
5. Directing Your Success

SECOND DEPOSIT: LISTEN MORE THAN YOU TALK
6. Conditions for Listening 7. Helping People Open Up 8. Reaching the Silent Communicator 9. Getting People to Keep Talking 10. Getting People to Stop Talking 11. Reading Body Talk 12. Secrets of the Voice

THIRD DEPOSIT: FIND A BETTER WAY TO SAY IT
13. Right Words, Right Time
14. Information, Not Opinion
15. Credible Compliments
16. Constructive Confrontations
17. Words That Spell Trouble
18. How to handle Rejection

FOURTH DEPOSIT: TREAT OTHERS THE WAY THEY WANT TO BE TREATED
19. A Chip off the Old Block
20. The Dominant Personality
21. The Influential Personality
22. The Steady Personality
23. The Compliant Personality
24. The Interplay of Styles
25. The Return on Your Investment

Bibliography Index

256 pages

Talk Is NOT Cheap! is available at these fine e-tailers:

Amazon.com   Barnes & Noble

Get your copy today!

For Quantity discounts: Call 512-329-8373

"Grabs your interest and makes you want to become a better communicator! The principles and techniques work in all relationships — with family, friends, employees — and, of course, the boss."
James C. Wardlaw, Vice President, Coca-Cola Enterprises, Inc.

"If you're a woman who's serious about business, you definitely need this book. Talk Is NOT Cheap! is one valuable tool you can put in your toolkit to make you even more competitive - and the skills it teaches you will improve all aspects of your life."
Phillis Hill-Slater, Vice President, Les Femmes Chefs D'Entreprises Mondiales(Past President, National Association of Women Business Owners)

"If you want a return on the investment of your time, read and study this book! It an help make you solid on the fundamentals, realize and correct communication blind spots, and eliminate business and personal conflicts caused by misunderstandings."
George B. Smith, Executive Vice President & COO, The Dixie Group

"In a straightforward way, Talk Is NOT Cheap! presents simple rules for improving our communications and relationships. Examples help the reader easily understand each principle and how to use it. This handbook is destined to be a classic that will be revisited often." Kay Gilley, President of Intentional Leadership Systemsâ, author of Leading from the heart and The Alchemy of Fear

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