Seminars
When you bring your team together, either in person or virtually, one of the best results is bonding of team members. In order for this to happen, learning needs to be interactive and fun. This allows the learning to continue among team members long after the selected time slot for training. To aid in this continual learning, TLC pairs people together and rotates that pairing to practice in a safe environment and gather feedback from their communication partner. This makes the learning dynamic and reaches the people where they are. The goal is to help your team become who they are capable of becoming.TLC can create a training depending upon your needs and available time. Adults learns best when they have concentrated training 2-3 hours spread over time. For many, that is once a week or twice a month. Each session builds upon the previous learning obtained through the real-life homework given at the end of each session.
Here are some of the topics that our clients find most helpful:
Responsibilities that Result in Business Growth. This seminar follows Beverly Inman-Ebel’s new book, The Bill of Responsibilities, the sequel to The Bill of Rights. Unless your business only functions online with no human interaction, business do not do business with other businesses, rather they do business with people in your business. We call it the human connection. Being responsible when interacting with potential customers, vendors, staff and supporting organizations build a firm foundation for your institution.
Talk Is NOT Cheap!. This seminar follows Beverly’s book by the same name. It is in four sections and can be combined or broken into different seminars depending upon the time allotted.
Listen for Success. This is a combination of both books and focuses on the importance of truly listening to people instead of politely letting them talk while you are composing your response. We listen with our ears and our eyes. It is utterly amazing what you learn when you learn how to listen. Quite simply, listening makes you smarter.
It’s Not What You Say, It’s How You Say It. This seminar focuses on body language and vocal tone, the two aspects of communication that is controlled by the right hemisphere of the brain. Understanding the subtle messages of voice and body signals will forever change your life and your relationships with people.
Keeping Your Cool. In today’s fast-paced world, many times we allow our emotions to rule the moment. If you cannot control your emotions, how do you expect to control a project, a challenging employee, or a disgruntled customer? We teach a step-by-step process that offers freedom from emotion and results in solutions for all involved.
YES, You the Effective Speaker! Many people dread giving presentations or speeches. This can be the fastest way to success and promotion. Learn from a pro on how to organize, practice, and engage your audience. There is even a special session on handling difficult questions.
“Beverly actually takes the time to make sure you have a clear understanding. Her interest in the individual is a feeling you are receiving special treatment.” —Dee Rays, Facilities Manager, Coco-Cola Enterprise
“I have already used several techniques from your presentation. I think through things before I say them to avoid using TroubleWords! For me, this has given me tools to tackle a potentially career limiting habits.” —Irene LeCourt, Blue Circle, Phoexix, AZ
Seminar Process:
Adults learn best when the information they receive is openly discussed, customized to fit their needs, and practiced in a safe environment. TLC offers interactive seminars open to the public (Season Tickets) and we customize our training and bring it to your people. When we customize the training for you and your organization, below is an outline of the TLC process for interactive seminars:Interview to determine stated needs of the group:
The first step in the process is to conduct a telephone interview with the Decision-Maker (a department head, director, or executive) to determine what changes they would like to see in the group. We discuss level of change (from receiving information to permanent and positive change) and explain that the amount of time and size of group helps to determine what level of change the participants will demonstrate. The Decision-Maker will need to think about the time and dollar budget to be spent on accomplishing the goals discussed. This information allows us to understand the needs and to customize our seminars.
Written proposal: The second step outlines the needs and proposes solutions to accomplish these goals. The written proposal also includes fees.
Letter of Agreement. Once the written proposal is received, TLC will contact the Decision-Maker and discuss any changes that need to be made. Once those changes are made and date(s) are set, the Decision-Maker and TLC sign a Letter of Agreement.
Contact with Participants: The Decision- Maker or a person that s/he appoints sends the names and contact information for the participants. TLC sends them an email telling them of the upcoming seminar, and often asking them to complete questionnaires and/or surveys, in order to further customize the training. Whenever possible, the TLC trainer will complete an on-site visit of the participants work environment, or at least one physical setting if the participants come from different locations.
(Optional) Pre-seminar Coaching of Participants: When the Decision-Maker wants the participants to receive permanent and positive change from the seminar, the TLC trainer will meet with each participant for 1-2 hours prior to the seminar. During this time, individual goals are established with the trainer and participant working together.
Seminar: The participants attend the hours/days of seminar. Depending upon the level of change required, sometimes the participants will receive material before the seminar so they can complete assignments prior to the start of the seminar. All seminars are interactive, breaking into small groups to discuss and practice. More time spent in the seminar with fewer participants will result in an environment suitable for permanent and positive change. Participants are given assignments to complete following the seminar hours/days.
Carry-over: Regardless of the length of the seminar or the number of participants, TLC will create opportunities for follow-through or carry-over of the training. All participants will receive weekly reminders via email (for 1-12 months depending upon the content covered) to keep them focused on the goals of the seminar. They will also receive a monthly newsletter to keep their skills sharp and to learn other skills. TLC assigns Communication Partners among the group of participants. Each participant has at least one person in the seminar to contact once a week for 15 minutes to discuss the goals of the seminar and to mentor.
(Optional) Reunions: When permanent and positive change is expected, TLC will include the participants in reunions once a quarter following the seminar. Reunions vary in length of time (from 3-8 hours of group and 1-3 hours of individual) and duration (from 1 year or 4 quarters to multiple years.) The schedule for reunions usually follows with the first quarter of individual coaching of each participant (1-3 hours); the second quarter of group seminar with all of the participants (3-8 hours), and this pattern repeats.Feedback to Decision-Maker: TLC will contact the Decision-Maker and report the results of the seminar including evaluations completed by the participants as well as recommendations for improvement for any participant in particular.